Carrier Operations Specialist

Overview

This role supports day-to-day interactions with transportation partners and helps maintain smooth financial and operational processes. The Carrier Operations Specialist ensures timely responses to partner inquiries, assists with payment-related matters, and helps maintain accurate system data. Success in this role requires strong organization, clear communication, and the ability to manage multiple requests in a deadline-driven environment.

Core Responsibilities

Partner Support & Communications

• Serve as a primary point of contact for carrier-related questions and requests
• Monitor and respond to inbound inquiries through shared communication channels
• Address questions related to payment timing, balances, and documentation
• Provide clear and professional updates to external partners

Payment Investigation & Coordination

• Research discrepancies, short payments, and open balances
• Coordinate internally to resolve issues tied to billing or payments
• Track open items through resolution and ensure follow-through
• Keep organized records of inquiries and actions taken

System Access & User Enablement

• Assist with onboarding carriers into internal systems and tools
• Guide users on how to navigate portals and access key information
• Support account setup, updates, and troubleshooting issues

Data Maintenance & Setup

• Enter and update carrier profiles and required identifiers (e.g., SCAC)
• Support electronic payment enrollment and updates
• Perform routine checks to ensure data accuracy and completeness

Technical Coordination (EDI Support)

• Help facilitate communication regarding electronic data exchanges
• Partner with internal technical teams to resolve file or transmission issues
• Relay updates and expectations to external partners as needed

Claims Tracking

• Log and update freight claims in internal systems
• Provide visibility into claim status and next steps
• Collaborate with internal teams to help move claims toward resolution

Process Support & Improvement

• Work cross-functionally to maintain efficient workflows
• Identify trends in recurring issues and flag improvement opportunities
• Assist in updating internal procedures and best practices

Qualifications

• 2-4 years of relevant experience in logistics, transportation, or operations
• Background in customer support or partner-facing roles preferred
• Working knowledge of freight payment processes is helpful
• Familiarity with industry tools such as EDI, ACH, or carrier identifiers is a plus
• Strong written and verbal communication skills
• Ability to stay organized while handling multiple priorities
• Comfortable using Microsoft Excel and standard business applications
• Experience with shared inboxes or case management tools is beneficial
• Bachelor's degree in a related field preferred